Terms and Conditions

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms & conditions on which we supply any of the products (Products) listed on our website www.cottagefreshscents.co.uk (our site) to you.
Please read the terms and conditions carefully before ordering any Products from our site. You (The Customer) should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Price and Payment
The price of any product will be quoted on our site, except in cases of obvious error.

These prices include VAT and delivery costs (to mainland UK locations.) Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

Custom Orders

Depending on the nature of the custom order, please allow 2-3 weeks for the creation of your items.  This takes into account the curing time of our wax to ensure the best scent throw and allows us to complete testing on your items prior to posting.

We are happy to discuss custom orders for baby showers, weddings, birthdays or other large events. Please use the contact form on the website to discuss your requirements.

Please note that occasionally emails containing information can be blocked by our customer's email provider. All correspondence will be emailed directly from info@cottagefreshscents.co.uk to the email address provided on either the contact form or on your order, it can be helpful to add this email address to your contact list to ensure that it doesn't arrive in your junk/spam email.

Please note that due to the handmade nature of our products there may be a natural variation in colours between batches or at times we may change the way we colour specific scents. We will try our best to ensure the closest match possible to the website images, however images and designs may vary slightly from the ones viewed on your computer due to your screen settings.

Gift Vouchers
Gift certificates cannot be used or redeemed anywhere except online via the Cottage Fresh Scents website.

Gift certificates cannot be used or redeemed without the authorised claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. No cash alternative is available.

Only one certificate code can be used per transaction. If you have more than one code you may place separate orders. Any purchase exceeding the value of a gift certificate code requires the use of a valid debit / credit card to complete the transaction.

Cottage Fresh Scents gift certificates will expire after 12 months from the date of its purchase. At the end of that period, any unused balance on the card will be forfeited.

If you are purchasing a gift certificate in advance of a special occasion and you would like it to be activated from a specific date please contact me, the gift voucher will then expire 12 months from the specified date.

Delivery will be provided by either the Royal Mail or a trusted courier service such as ParcelForce or DPD depending on their size and weight. Orders delivered via courier will require for someone to be present to sign and collect the package.

It is the sole responsibility of the customer to ensure that someone is available to take delivery and Cottage Fresh Scents cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery. In order for damaged items to be replaced / refunded a photo of the damaged goods is required.

Risk and Title
The Products will be at your risk from the time of delivery.

Please note we can not accept returns or offer refunds of personalised items, we will only replace damaged items in this instance. 

Waxidents and sale items are also non refundable.

For standard stock (non personalised items) If you have changed your mind, please notify us at info@cottagefreshscents.co.uk and return the unused goods to us in the original packaging including the order number within 14 days of receipt of your items to Cottage Fresh Scents, 29 Birchfield Drive, Eaglescliffe, TS16 0ER.

When you return a product to us we will inspect the items to ensure that they have been received in a saleable nature and are unused. We will then process the refund , we will refund the price of the product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

If the product is not in the original packaging or is damaged in any way we are not obliged to refund you.

Refunds will be processed using the original method of payment (Debit / Credit cards, PayPal and Gift Certificates).

All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Cottage Fresh Scents. You may not modify or replicate any item in any way without permission.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website. 

Contact Details
Cottage Fresh Scents
29 Birchfield Drive
TS16 0ER